Mumbai Hosting is proud to offer Fully Managed Services on all cPanel/WHM based VIRTUAL PRIVATE SERVERS.
With Mumbai Hosting's Fully Managed VIRTUAL PRIVATE SERVER, you get actively managed hosting with Operating System and application updates, performance and security monitoring, automated backups, and much more.
We actively protect and manage your servers 24/7/365, so that you do not have to bear the cost of hiring your own System Administration staff. You can spend your time doing what you’re good at — running your business.
Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit your client area at http://clients.mumbaihosting.com/billing/, please use your billing email address and password to login.
Support coverage
Mumbai Hosting provides managed support for all system aspects listed below:
- Physical hardware management, monitoring and replacement
- Network availability
- Free installation of the cPanel control panel is done during VPS provisioning
- Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases
- Free initial security hardening
- Free initial accounts migration from remote system with the same control panel
- Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components
cPanel/WHM
- Initial installation
- Initial service optimization
- Version upgrade
- Repair
- Licensing
- Troubleshooting of automated update and/or backup creation tasks
Mail services
- Upgrade/reinstall exim MTA
- Upgrade/reinstall courier-imap POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Install/upgrade/reinstall/uninstall ClamAV antivirus
- Troubleshoot and repair mail delivery problems
- Troubleshoot standard webmail clients
Web service
Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
FTP service
- Upgrade/reinstall pure-ftpd FTP server
- FTP service configuration troubleshooting
